Terms and Conditions
Island Food and Gifts is part of Seabreaks Limited run by Colin Hetherington. We want to provide you with the kind of service that we would expect when shopping online, so if you have any questions, suggestions or complaints, please contact us
Our Terms and Conditions specify the terms of your agreement with Island Food & Gifts (us, our or we), the use of our website (www.islandfoodandgifts.co.uk) and all orders that you make with us via our website, by telephone or through other means. Please read these carefully as they affect your rights and liabilities under the law. By ordering via our website or by telephone you agree to be bound by our Terms and Conditions. Your statutory rights are not affected. Our Terms and Conditions were last updated on 10th February 2012.
REGISTRATION
In order to buy from us you must first register, known as ‘my account’. This is not a credit account and payment is required on delivery of goods.
You must be a private customer to buy from us, and if you are a company or intend to resell or otherwise circulate the goods you buy for a commercial purpose, you must contact us to seek our written consent prior to placing any order.
You must be aged over 18 years to register and buy from us.
This agreement is personal to you and is not capable of being assigned or transferred to a third party.
You must ensure that the details you provide are correct and up-to-date, and you must inform us immediately of any changes by updating your personal details.
When you set-up an account, you will be asked to select a password. You must keep this password confidential and not disclose it or share it with anyone. You are responsible for all activities and orders that occur or are submitted under your password. If you suspect that anyone has access to your password you must contact us immediately. If we believe that there has been (or is likely to be) a breach of our Terms and Conditions or a misuse of our site, we may in our absolute discretion cancel or suspend your account without notice or require you to change your password. You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using our website immediately.
ORDERING
You may place an order via our online ordering system at any time after you have created an account.
Transactions involving alcohol must take place during normal licensing hours.
If you are placing an order for a large number of goods, for example for corporate gifts, please contact us by telephone or email to receive a special quotation.
We will confirm acceptance of your order by either placing a message on the website or by sending an email. We may do both, and in which case the acceptance will occur on whichever arrives sooner. At this point the purchase contract is made and we will supply you with the goods in accordance with our Terms and Conditions.
When we accept an order we will do all that we can to fulfil that order. However, products are subject to availability and market conditions and we do not always know that a product will be available at the time of accepting an order. If we are unable to deliver an item we will inform you and remove it from your order. If you have already paid, we will refund you the price. We shall not be liable for any losses sustained as a result of the unavailability of products.
Where items are ordered and sold individually by weight the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price on the date that they are weighed. Although we have an indicative weight guide on the website, this is merely to assist your planning and the price you will be charged is the price for the actual weight you receive.
Whilst we take every care in the preparation of the content of our website, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on our website.
The prices stated on our website will be inclusive of VAT (where applicable).
A charge is payable for delivery, which will be added to the order value at the time of payment. The charge is applicable for orders for any destination and delivery method. This will be clearly displayed at the point you confirm your order.
Ordering a product from us carries with it the obligation to pay for it. You remain responsible for ensuring that any such change or cancellation is received by us in good time. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation. Any payments you have made for orders which have been properly cancelled will be re-credited to you.
PAYMENT
Payment must be made on the day of purchase to cover the cost of all goods ordered and any alternative goods as well as the delivery charge.
The debit and credit cards accepted by us are those listed on our website at the date at which your order is placed.
We use SagePay to process our customers payments. SagePay provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. SagePay have grown to become the largest independent Payment Service Provider in the country. Find out more about SagePay (hyperlink www.sagepay.com)
You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
ALTERATION TO CONTENTS
While photography and descriptions are intended to be accurate, we reserve the right to substitute items of similar or greater value if, for any reason, those stated are unavailable. We will do all we can to avoid substitution, but many of our suppliers are artisan producers and may experience limited availability from time to time.
Plates, glasses, wine boxes and other props shown in photographs will not be included in a hamper unless specifically listed.
DELIVERY
As our products are sourced from small, speciality producers and in most cases are produced to order especially for you, please allow up to seven working days from ordering for us to dispatch goods.
All orders to mainland UK are sent by overnight courier. Orders for UK offshore Islands may take longer and cost more.
We recommend that you provide a delivery address where there will be someone present during working hours to receive the goods. A business address is acceptable. The courier can be advised to 'leave safe' if there is nobody in to sign for the goods. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering. Please note it is not possible to give multiple alternatives for the delivery address.
Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.
We cannot accept responsibility for addresses provided incorrectly.
Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 5pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our utmost to track the parcel and ascertain an estimated time of arrrival.
Delivery to destinations outside of the Isle of Wight will be by courier service. Details of these charges are on the ‘checkout’ and ‘delivery’ sections of the online shop.
RETURNS
It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you must inspect the goods and notify us promptly in writing, by phoning or emailing us of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 7 days of delivery of the goods. We will arrange with you for the goods to be returned to us.
We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
PRIVACY
We respect your privacy. The personal information that you give us is held with care and security.
We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
We would like to contact you occasionally with details of products, services and special offers from us that may interest you. By registering with us, you accept that your email address and other details provided may be used to supply you with such information. Customers wishing to change this can do so when registering or by updating their account.
Please note that some telephone calls may be recorded for quality monitoring purposes.
GENERAL PROVISIONS
The name ‘Island Food & Gifts’, associated logos and the domain name and content of our website www.islandfoodandgifts.co.uk are the intellectual property of Seabreaks Limited. You may retrieve and display the content of our website on a computer screen, store such content in electronic form on a disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial, use provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our website without our written permission.
We make no claims that the website will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs please report it to us and we will correct it as soon as reasonably possible. We shall not be liable for any loss or damage which may arise to computer equipment as a result of using our website.
Our website includes links to other websites or material which is beyond our control. We cannot accept liability in respect of the use of these websites.
You may not use our website for disseminating any material or other purpose which constitutes a criminal offence or which gives rise to civil liability.
All of the food products are produced in environments where nuts are present and may contain nuts or traces of nuts of all sorts.
You agree to indemnify us against all reasonable losses, liabilities, costs and expenses incurred in connection with any claim brought against us or other fine or penalty imposed upon us arising out of your failure to comply with our Terms and Conditions.
Our Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and Island Food and Gifts regarding each order which concludes in a contract. English law is the governing law of each contract.
We reserve the right to alter or withdraw our online service at any time, to refuse the service to any customer and to amend our Terms and Conditions and the 'help' section of this site at any time. If we update our Terms and Conditions, any changes will be notified to you via the e-mail address provided or via a suitable announcement on our website.
We suggest that you print off a copy of our Terms and Conditions for your reference.
